Patient Access Coordinator - UI Patient Access Center
University of IowaIowa City, IA
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University of Iowa Iowa City, IA
3 days ago
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The Patient Access Coordinator will provide leadership in the UI Patient Access Center (UI PAC) and assist with the coordination and administration of outpatient clinical scheduling in the UI PAC and UI Health Care.
This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Responsibilities
Provide leadership in the UI Patient Access Center. Provide functional supervision to scheduling and support staff members, under the direction of the Patient Access Manager.
Schedule patient appointments and provide phone coverage to meet business needs.
Overbook appointments as needed. May have additional levels of access as assigned.
Assist in managing, coordinating and directing scheduling services.
Assist in assuring the compliance of tasks, compliance goals, and patient satisfaction expectations.
Assist in activities related to scheduling system upgrades.
Complete special projects or implement pilot programs as directed by supervisor.
Serve as a collaborator with many departments at UI Healthcare including but not limited to: leadership teams in each department, PFS, HCIS Epic teams as well as many others.
May analyze, monitor and report data, information and reports.
May perform other duties as assigned.
Serve as first point of contact for scheduling and support staff.
Maintain an effective working relationship with faculty, staff, students and across multiple UIHC support departments.
Review, respond and resolve requests and issues from staff and patients.
Monitor Cisco and assign/reassign the daily work of staff based on business needs
Support the work and strategic goals of the UI Patient Access Center.
Host and attend meetings at the discretion of your manager.
Train new staff and retrain existing staff as needed.
Assist with the development and implementation of policies and practices to improve services for the UI PAC.
Help communicate and ensure compliance with new policies, guidelines, or expectation changes and initiatives.
Identify any issues and look for efficiencies within our electronic scheduling systems and other processes.
Assist the Patient Access Manager by providing functional supervision over scheduling and support staff including training, scheduling and assigning work, establishing work priorities, and managing ELMS timecard requests.
Assist the Patient Access Manager on the performance of staff. May assist with performance evaluations.
Required Qualifications
A Bachelor’s Degree or the equivalent combination of education and experience.
Typically 1 – 3 years administrative experience.
Excellent written and verbal communication skills.
Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems.
Proficiency in working and understanding computer spreadsheet and database applications.
Experience directing the work of employees in a leadership role.
Desired Qualifications
Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations.
Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
Commitment to customer and employee satisfaction.
Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines.
Experience working in a contact center environment.
Proficiency in Microsoft applications including OneNote, Excel, and Word. Experience in utilizing and understanding Tableau reporting tool.
Application DetailsIn order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
Resume
Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. For additional questions, please contact kaitlin-luoma@uiowa.edu
Additional Information
Classification Title: Patient Access Coordinator
Appointment Type: Professional and Scientific
Schedule: Full-time
Work Modality Options: Hybrid within Iowa
Compensation
Pay Level: 4A
Starting Salary Minimum: $44,429
Starting Salary Maximum: Commensurate
Contact Information
Organization: Healthcare
Contact Name: Kaitlin Luoma
Contact Email: kaitlin-luoma@uiowa.edu
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Higher Education
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What Does a Patient Access Coordinator Do? The patient access coordinator is a health care services coordinator. Your duties range from greeting patients upon arrival at a hospital or medical center, scheduling appointments, and entering new patient information into the facility's medical database.
Overall, 84% of employees would recommend working at University of Iowa to a friend. This is based on 1,944 anonymously submitted reviews on Glassdoor.
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